Meet the new Agent Studio

Agent Studio got a new layout on 24 June 2026. Watch the tour, see what moved, and find your favorite features in their new homes.

On 24 June 2026 Agent Studio got a new layout. It’s on by default for everyone — you can switch back to the old navigation using the New layout toggle at the bottom of the sidebar while you get used to things.

Watch the tour

A quick walkthrough of the new layout, the top toolbar, and where things have moved.

Agent Studio new layout — guided tour (3 min)

Watch the tour on Loom → (3-minute walkthrough of the new layout)

What’s different

Related settings are now grouped together, so you spend less time jumping between sections. The sidebar goes from 29 pages down to 16, and the old Build, Channels, and Configure groups have been replaced with sections that match the task at hand.

The new top-level sections

Section	What it contains
Home	Studio Assistant, our natural-language builder. Describe what you want to do in plain language and it does the work for you.
Analytics	View and manage your custom metrics.
Conversations	Browse the full history of your conversations, with PolyScores, search and filtering.
Custom Dashboards	Build, manage and view custom dashboards.
Knowledge	Manage your agent’s knowledge base, including FAQs, external sources and variants.
Flows	Create and manage flows for structured, step-by-step user journeys (e.g. ID&V).
Tools	Create and manage the tools your agent can use.
Testing	Create, manage and run simulation tests across all channels.
Voice	Manage all your voice settings.
Messaging	Manage all your messaging channel settings (e.g. webchat, SMS, email etc.).
Integrations	Set up and manage your integrations across app integrations, APIs and MCP connections.
Deployments	Manage deployments, view deployment history and run A/B tests.
Widgets	Create, manage and deploy your widgets across channels and surfaces.
Account	Manage your account settings.

The previous Build / Channels / Configure top-level groups are gone — every page that lived under them now lives in one of the sections above.

Where common features moved

If you have muscle memory for the old sidebar, this is where to look now:

Agent persona and rules

Was: Build > Agent Now: Behavior > General

Knowledge topics (FAQs)

Was: Build > Knowledge > FAQs Now: Knowledge > FAQs. External sources are under Knowledge > Sources (formerly “Connected Knowledge”).

Variants

Was: Build > Variants Now: Knowledge > Variants

Voice settings

Was: Channels > Voice > Voice configuration, Audio management, Response control, Speech recognition Now: All under Voice. Common settings are at the top; less-used options are under Voice > Advanced.

Call handoffs

Was: Build > Call handoffs Now: Voice > Handoffs

Phone numbers and telephony

Was: Configure > Numbers Now: Voice > Numbers

Chat

Was: Channels > Chat configuration Now: Messaging. The chat widget moves out to Widgets.

SMS / message templates

Was: Build > SMS Now: Voice > Message templates. SMS templates sit under Voice because they’re usually triggered from voice handoffs and follow-ups.

Testing

Was: Build > Test suite Now: Testing — a dedicated top-level section with Tests (the test list) and Test runs (run history).

Behavior advanced settings

Was: Various places under Configure > General and Channels > Voice configuration Now: Behind the Advanced settings button in Behavior. Includes safety filters, phrase filters, and runtime configuration.

Real-time configuration

Was: Build > Real-time configuration / Configuration builder Now: Real-time config. The schema and data tabs are unchanged.

Smart Analyst

Was: Analytics > Smart Analyst (standalone top-level page) Now: Part of Studio Assistant. Same questions, same answers — just open Studio Assistant and ask. See Smart Analyst.

Metrics and post-call reporting

Was: Configure > Metrics, Configure > Post-call reporting Now: Custom metrics via the Metrics button on the Analytics page, and Post-call reporting

Dashboards

Was: Configure > Dashboards Now: Analytics > Dashboards

API integrations

Was: Configure > APIs Now: Integrations > API integrations

Project settings, users, API keys

Was: Configure > General, User management, API keys Now: All under Account

Recordings, transcripts, exports

Was: Configure > Call data Now: Settings > Call data

Removed

• Agent Analysis — per-call diagnosis is now in Conversations > Diagnosis; aggregate trends are in Dashboards and Smart Analyst.
• Project history — version history and diffs are now on the Deployments page. See Compare versions.
• Luzmo dashboards — replaced by Standard, Safety, and Custom dashboards.
• Add/view numbers — removed from the toolbar. Manage numbers under Voice > Numbers.

Old URLs still work

Every page in the old sidebar redirects to its new location, so existing bookmarks, links in old emails, and links in your help-desk macros continue to work. You don’t need to update anything urgently.

Reverting (temporary)

If you need the old sidebar while you migrate internal docs or run training, use the New layout toggle at the bottom of the sidebar to switch back.

The New layout toggle at the bottom of the sidebar

The revert toggle will stay available for a short period after launch, then be removed.

Questions?

• Open Studio Assistant and ask “where do I find …?” — it’ll point you to the right page.
• Or reach out to your account manager or the customer Slack channel.