Skip to main content
PolyAcademy is hands-on training for Agent Studio. You’ll build a real voice agent from scratch, test it, and progressively add more advanced capabilities – all through guided, structured lessons. Whether you’re new to Agent Studio or sharpening your skills, PolyAcademy gives you a clear path from beginner to expert.
No coding required to start. Level 1 is designed for anyone. Levels 2 and 3 introduce more advanced concepts, including Python functions and code-driven flows.

​
What is PolyAcademy?

PolyAcademy is a free, self-paced learning program built into the PolyAI documentation. It’s structured into three levels that progressively build on each other:

Level 1: Build your first agent

Go from a blank project to a working voice agent in about 30 minutes. You’ll configure a personality, teach it to answer questions, choose a voice, and learn to test safely.No code required.

Level 2: Advanced configuration

Add multi-turn topics, connect functions to APIs, fine-tune how your agent speaks, and use diagnostics to debug calls.

Level 3: Production polish

Structure code for maintainability, build reliable multi-step flows, write natural-sounding speech, and polish the voice experience for real users.

​
Who is it for?

PolyAcademy is designed for anyone who works with Agent Studio:
  • New users looking for a guided introduction
  • Agent designers who want to deepen their skills
  • Developers learning to extend agents with code
  • Project managers who want to understand how agents are built
You don’t need prior experience with PolyAI or voice agents. Level 1 starts from the very beginning.

​
How lessons work

Every PolyAcademy lesson follows the same structure, so you always know what to expect:
1

Learn the concept

A short explanation with examples – just enough context to understand the feature
2

Quiz yourself

Quick questions to check you understood the key idea before moving on
3

Try it yourself

A hands-on challenge you complete in Agent Studio using what you just learned
4

Go deeper

Links to the full reference documentation if you want more detail on any topic

​
What you’ll build

By the time you complete all three levels, you’ll have built an agent that:
  • Answers real questions with configured knowledge topics
  • Speaks with a voice and personality you’ve chosen
  • Handles multi-turn conversations with actions like SMS and handoffs
  • Runs Python functions that connect to external systems
  • Uses flows for structured, multi-step interactions
  • Is safely versioned and promoted across environments

​
Start learning

Start Level 1

Build your first working agent – the best place to begin

Browse all levels

See the full PolyAcademy curriculum and pick your starting point
Already have a live agent and want maintenance tips instead? Check out the Maintain section for best practices on keeping agents healthy.
Last modified on June 16, 2026