Overview

Monitor and review customer interactions.

Use the Conversations feature in the PolyAI Agent Studio to monitor and analyze customer interactions with PolyAI voice agents. This tool gives contact center managers a centralized interface to review calls, ensuring quality assurance, tracking performance, and refining the agent’s responses.

Explore key features:

• Conversation review: Detailed call insight and summaries of individual calls.
• Annotations: Highlight and tag issues for improvement.
• Conversation diagnosis: Analyze flows, function calls, and topic citations.