The knowledge base comparison tool provides a structured way to track changes between different versions of an assistant’s knowledge base. It highlights modifications, additions, and deletions in a side-by-side split diff format, allowing teams to easily review content updates.

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Key features

  • Side-by-side version comparison: View two versions of a knowledge base next to each other, with clear indicators for added, modified, or removed content.
  • Environment-aware tracking: Compare versions across sandbox, pre-release, and live environments to ensure consistency before deployment.
  • Change attribution: Identify which team members made specific changes, improving transparency and collaboration.
  • Sample question visibility: Review how suggested user questions evolve over time to align with knowledge base updates.
  • Detailed content changes: See how responses have been refined, expanded, or corrected, ensuring accuracy and quality control.

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How it works

  1. Select versions to compare: Choose two versions of the knowledge base from the dropdown menu.
  2. Review differences: Changes are highlighted in a structured format:
    • Additions mean a new knowledge base entry.
    • Deletions means a knowledge base entry has been deleted.
    • Edits is the symbol applied to any existing but altered knowledge base entry.
  3. Assess impact: Use the comparison view to evaluate changes before promoting updates to the next stage.
  4. Exit comparison mode: Return to the knowledge base editor or switch to another version for further review.

By providing a clear, structured view of knowledge base modifications, this tool helps teams manage updates with confidence, reducing the risk of unintended errors in assistant responses.

The deployment pipelineOverview