General

Project-wide settings including safety filters and default configurations.

Configure project-wide settings that apply across all channels and environments. Misconfigured safety filters can allow harmful content through to callers or block legitimate responses — review these settings before going live.

Access these settings from Configure > General in the sidebar.

Safety filter defaults

Set default content safety filters for your agent. These filters control what content is allowed in agent responses.

Channel-specific overrides can be configured in Voice configuration and Chat configuration.

Category	Description
Violence	Controls filtering of violent content (Lenient → Strict)
Hate	Controls filtering of hateful or discriminatory content (Lenient → Strict)
Sexual content	Controls filtering of sexually explicit content (Lenient → Strict)
Self-harm	Controls filtering of self-harm related content (Lenient → Strict)

For more details on how safety filters work, see the Safety dashboard.

Related pages

• Safety dashboard - Monitor flagged conversations
• Chat configuration - Channel-specific chat settings
• Voice configuration - Channel-specific voice settings