Overview

PolyAI releases monthly studio updates.

Explore the update cards for release summaries:

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April 2025

Click the bolded titles for a breakdown of what’s new, or go to the notes tab for full details.

• Information architecture updates: Tools have been regrouped by function. “Analyze” is now “Manage”, and sections like Voice and Environments & Versions have moved or been renamed.
• Metrics: Use the new Assistant Analysis tab to run custom metrics across batches of calls and generate insight-rich evaluations.
• Live collaboration support: Agent Studio now shows who else is editing a draft, alerts you when updates are saved, and lets you review edit history to avoid accidental overwrites.
• Call categorization: Use an LLM to rate calls for tone, intent, or compliance. Categories are defined per project. Contact your PolyAI rep to configure.
• Workspace filter in Conversations: Filter conversation review by workspace to focus on your team’s calls.
• Utility function – extract_address: Extracts a structured address from a user message. Returns a typed object, or a clear error. Opt-in only.
• Conversation history access – conv.history: Use conv.history to access earlier turns from inside a utility function. Supports custom logic and debugging.
• Import and export variants: Export all variant data to CSV, edit it, then re-import across agents. Includes overwrite protection.
• Variant ID added to conversations: Each call now shows the variant ID used—helpful for QA and tracking.
• Builtin handoff improvements: Add reasons and custom utterances to handoffs. You can now call handoff() from inside a function.
• Multi-voice agents: Assign multiple TTS voices to an agent and control their distribution. Great for A/B testing or simulating real-world voice teams.

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March 2025

Click the bolded titles for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.

• Overview dashboard enhancements: Additions to the dashboard include call volumes, durations, containment rate, SMS and function stats—refreshed hourly.
• Safety dashboard enhancements: A refreshed version of the safety dashboard to match the new overview, with faster load times and a clearer layout.
• Open matched topics in a new tab: In conversation review, clicking a matched topic opens it in a new browser tab—letting you keep your place while checking the KB.
• Version tracking in conversation review: Each conversation now shows which version of the agent it ran on.
• Add voices directly in Agent Studio: Voices can now be added or managed without leaving the platform.
• Filter voices by language, accent, or gender: The voices page now supports helpful filters to speed up selection.
• Send SMS immediately during function calls: SMS messages now send in real time as part of the function, so agents won’t falsely confirm delivery if the message fails.
• Improved KB search for actions and tags: You can now search for SMS, handoff, and function names in the knowledge base using the main search bar.

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February 2025

Click the bolded titles for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.

• View knowledge base differences between versions: Easily compare changes across different versions of the knowledge base for better content tracking and updates.
• Utterances for high latency functions: Manage function latency effectively by configuring filler utterances and dynamic delay timing.
• Upload custom audio to replace cached items: Upload pre-recorded audio directly from the Jupiter audio management resource.
• Add variants to knowledge base items: Add variant attributes to knowledge base content dynamically.
• Manage transition functions in a flow: Improve transition function management within flows, preventing unintended deletions.
• New conversation review annotations: Add annotations and comments to conversations for better review and collaboration.
• A new version of the overview dashboard: A new standardized dashboard displaying key operational data like total calls, duration, and handover rates.

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January 2025

Click the bolded titles for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.

• Enterprise safety dashboard: A new dashboard focused on flagged calls and safety filter trigger analysis.
• Custom dashboards: Track project-specific success metrics with tailored dashboards.
• In-app calling: Test voice interactions directly in-studio without telephony setup, enabling faster and simplified workflows.
• Audio management: Delete or regenerate cached TTS audio for improved flexibility.
• A new knowledge base structure: Separate questions and content for better organization.
• End-of-conversation functions calls: Trigger automatic function calls at the conclusion of interactions for seamless integration with external systems.
• API enhancements: Variant information now included in the Conversations API.

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December 2024

Click the bolded titles for detailed for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.

• Multi-site config: Manage multiple site-specific Knowledge Bases (KB) in a single agent, with location-specific variants for tailored responses.
• Global ASR corrections, biasing, and keyword boosting: Customize Automatic Speech Recognition (ASR) corrections to refine transcribed text, improving LLM input accuracy.
• Audio management: Browse, delete, regenerate, or upload cached TTS audio for better quality control.
• Customize latency response delay: Set dynamic response delays to fit conversational tone and audience preferences.
• Copy and paste flows: Transfer flows or nodes between projects to streamline builds and enable consistent configurations.
• Call recordings download: Download call recordings directly from the conversation detail page, with required permissions.

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November 2024

Click the bolded titles for detailed for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.

• In-app function debugging: View and copy input, output, and error messages for function calls directly in the Conversation Review and agent Chat Panel.
• Enhanced SMS: agents can send SMS messages to alternative numbers specified by callers and upgrade SMS templates to advanced functions with added logic and configurations.
• Knowledge base export: Export knowledge base topics to a CSV file for version control and reuse.
• Barge-in feature: Enable agents to be interrupted by callers, improving natural conversation flow and reducing latency.
• Stop keywords: Configure specific words or phrases to automatically halt the agent’s response and trigger a function.

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October 2024

Click the bolded titles for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.

• Separate voice disclaimer with ringing tone: Customize greetings and dial tones to enhance user interaction.
• ASR biasing for flows: Configure speech recognition biasing for specific input types, like alphanumerics, times, or precise dates, and improve ASR performance and accuracy.
• UK and EU regions: Regional expansion for improved performance and compliance.
• View versions: Access and manage historical and live versions of agents for better development and maintenance.
• Content safety filters: Full control over content filter severity and configurations for project-specific needs.

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Updates will be added to this page sequential with product releases. For additional support or questions about any of our releases, contact us at [e-mail].