Overview
PolyAI releases monthly studio updates.
Explore the update cards for release summaries:
Click the bolded titles for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.
- View knowledge base differences between versions: Easily compare changes across different versions of the knowledge base for better content tracking and updates.
- Utterances for high latency functions: Manage function latency effectively by configuring filler utterances and dynamic delay timing.
- Upload custom audio to replace cached items: Upload pre-recorded audio directly from the Jupiter audio management resource.
- Add variants to knowledge base items: Add variant attributes to knowledge base content dynamically.
- Manage transition functions in a flow: Improve transition function management within flows, preventing unintended deletions.
- New conversation review annotations: Add annotations and comments to conversations for better review and collaboration.
- A new version of the overview dashboard: A new standardized dashboard displaying key operational data like total calls, duration, and handover rates.
Click the bolded titles for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.
- In-app calling: Test voice interactions directly in-studio without telephony setup, enabling faster and simplified workflows.
- Audio management: Delete or regenerate cached TTS audio for improved flexibility.
- A new knowledge base structure: Separate questions and content for better organization.
- Enterprise safety dashboard: A new dashboard focused on flagged calls and safety filter trigger analysis.
- Custom dashboards: Track project-specific success metrics with tailored dashboards.
- End-of-conversation functions calls: Trigger automatic function calls at the conclusion of interactions for seamless integration with external systems.
- API enhancements: Variant information now included in the Conversations API.
Click the bolded titles for detailed for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.
- Multi-site config: Manage multiple site-specific Knowledge Bases (KB) in a single agent, with location-specific variants for tailored responses.
- Global ASR corrections, biasing, and keyword boosting: Customize Automatic Speech Recognition (ASR) corrections to refine transcribed text, improving LLM input accuracy.
- Audio management: Browse, delete, regenerate, or upload cached TTS audio for better quality control.
- Customize latency response delay: Set dynamic response delays to fit conversational tone and audience preferences.
- Copy and paste flows: Transfer flows or nodes between projects to streamline builds and enable consistent configurations.
- Call recordings download: Download call recordings directly from the conversation detail page, with required permissions.
Click the bolded titles for detailed for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.
- Enhanced SMS: agents can send SMS messages to alternative numbers specified by callers and upgrade SMS templates to advanced functions with added logic and configurations.
- In-app function debugging: View and copy input, output, and error messages for function calls directly in the Conversation Review and agent Chat Panel.
- Knowledge base export: Export knowledge base topics to a CSV file for version control and reuse.
- Barge-in feature: Enable agents to be interrupted by callers, improving natural conversation flow and reducing latency.
- Stop keywords: Configure specific words or phrases to automatically halt the agent’s response and trigger a function.
Click the bolded titles for a detailed breakdown of the released feature, or navigate to the notes tab on the sidebar for the full release notes.
- ASR biasing for flows: Configure speech recognition biasing for specific input types, like alphanumerics, times, or precise dates, and improve ASR performance and accuracy.
- UK and EU regions: Regional expansion for improved performance and compliance.
- View versions: Access and manage historical and live versions of agents for better development and maintenance.
- Separate voice disclaimer with ringing tone: Customize greetings and dial tones to enhance user interaction.
- Content safety filters: Full control over content filter severity and configurations for project-specific needs.
Updates will be added to this page sequential with product releases. For additional support or questions about any of our releases, contact us at support@polyai.com.