Safety

Monitor risky conversations and content filtering.

Monitor flagged conversations and evaluate how your agent handles harmful content. Without regular safety reviews, harmful content can reach users or trigger compliance violations you only discover after the fact.

Metrics

Metric	What it shows
Caller utterance risk level	How risky incoming messages are and how well the agent manages them
Total calls	Total call count during the selected period
Calls managed for risk	How often safety filters were triggered (count and percentage)
Distribution of flagged calls	Trends in flagged calls over time
Caller utterance category	Breakdown by hate, self-harm, sexual content, and violence

Configuring filters

Safety filters are configured project-wide in Configure > General and overridden per channel in Channels > Voice and Channels > Chat. See Safety filters for the full reference – categories, severity levels, language support, and how filters fit with Guardrails.

Related pages

Safety filters

Configure per-channel filter categories and severity levels.

Standard dashboard

Day-to-day performance monitoring: containment, call volume, and duration.

Conversation review

Inspect individual flagged conversations in full transcript view.