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Level 1 complete! You’ve built a working agent from scratch. It answers questions, speaks with a voice you chose, and is safely versioned across environments.
You can now answer these questions without guessing:
  • Why did the agent respond that way?
  • Which topic or rule was responsible?
  • How do I change this behavior safely?
  • How do I verify the change worked?

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Level 1 recap quiz

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What’s next?

You have a solid foundation. Here’s where you can go from here:

Level 2: Make it smarter

Add multi-turn topics, functions, response controls, audio tuning, and advanced diagnostics

Maintain your agent

Best practices for keeping a live agent healthy and up to date
Level 2 picks up right where you left off. You’ll use the same agent you built here and start adding real capabilities – functions that talk to APIs, multi-turn conversations, and fine-tuned speech controls.
Last modified on April 16, 2026