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Level 1 complete. You have a functioning agent with an inspectable baseline.
You can now answer these questions without guessing:
  • Why did the agent respond that way?
  • Which topic, rule, or variant was responsible?
  • How do I change this behavior safely?
  • How do I verify the change worked?

Level 1 recap quiz

Next steps

Continue to Level 2

Master complex topics, response controls, audio management, and advanced diagnostics.

Maintain your agent

Learn best practices for keeping a live agent running smoothly.
Last modified on March 31, 2026