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Quick-reference maintenance guides for keeping your live agent running smoothly.

Use this section when you have a live agent and need to make a targeted change — updating a topic, changing a voice, fixing a function, or adjusting a behavior. Each guide is scoped to a single task.

Drive most maintenance through Wren. Ask Wren in natural language to update topics, tweak flows, rewrite welcome messages, or fix a behavior that surfaced on a real call. Every change lands on a branch you review before merging — see the prompting guide for patterns that work well. Wren is open to everyone with project access; building and applying changes needs edit access to the areas involved — see Role permissions.

Quick decision guide

I need to…	Go here	Time	Skill level
Describe a change in natural language	Wren	1-15 min	No code
Update FAQs or business info	FAQs	10-30 min	No code
Sync external sources (websites, files)	Sources	5-15 min	No code
Change voice or fix pronunciation	Voice and audio	5-20 min	No code
Update or debug a function	Function maintenance	15-60 min	Requires Python
Maintain multilingual agents	Multi-language updates	30-90 min	No code
Check performance or fix issues	Performance monitoring	30-120 min	No code
Analyze conversations at scale	Ask Wren – deep sampling up to 500 calls	5-10 min	No code
Publish or rollback changes	Version management	5-15 min	No code
Daily/weekly health checks	Health checks	5-60 min	No code

Core maintenance tasks

Wren

Describe the change you want in plain language — Wren edits topics, flows, entities, and settings on a branch you review.

FAQs

Edit existing answers or add new topics to guide your agent’s responses.

Sources

Sync and manage external sources like websites, files, and integrations.

Voice and audio

Update voice settings, fix pronunciations, and optimize audio quality.

Function maintenance

Update code, debug errors, and manage API integrations. Requires Python familiarity.

Multi-language updates

Maintain and optimize multilingual agent configurations.

Performance monitoring

Identify issues, track metrics, and improve agent performance.

Version management

Publish, promote, and rollback changes safely.

Health checks

Daily, weekly, and monthly maintenance checklists.

Analyze conversations

Ask Wren about your conversation data – deep sampling analyzes up to 500 calls per query to surface patterns and insights.

Additional resources

Routing and handoffs

Update phone numbers, SIP routing, or call transfer logic.

QA and analytics

Listen to calls, assess quality, and review performance data.

Common issues

Troubleshoot frequent problems and find quick solutions.

Alerts API

Set up automated alerts for latency, errors, and call volume.

Typical workflows

Daily (5-10 minutes)

1. Check overnight metrics
2. Review recent calls
3. Verify critical functions
4. Address urgent issues

See: Health checks

Weekly (30-60 minutes)

1. Ask Wren to run a deep sampling analysis to surface the week’s trends and failure patterns across hundreds of conversations
2. Update FAQs content based on Wren’s insights
3. Sync Sources sources
4. Fix identified issues
5. Publish and promote changes

See: Analyze conversations, FAQs, Performance monitoring

Monthly (2-4 hours)

1. Ask Wren for a deep sampling review – analyze containment blockers, handoff reasons, and sentiment trends across the full month
2. Optimize functions and performance
3. Update voice and audio settings
4. Address knowledge gaps identified by Wren
5. Test and validate improvements

See: Analyze conversations, Voice and audio

When in doubt, use your environments carefully. Make any changes in the Sandbox, test thoroughly, and only then promote up to Live.