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Welcome to PolyAcademy level one, where you can create a complete, working deployment you can test in both web Chat and using voice Call. We will review the Conversation review, and how to safely promote a draft to a published agent. Follow the completion checklist steps in order: You are done with level one of the PolyAcademy when all of the following are complete:
  1. You have created your project
  2. You have customized your agent
  3. A simple FAQ knowledge base topic works (and you can test it)
  4. More complex knowledge base topics like an SMS with a handoff works
  5. You have figured out any necessary response controls
  6. You are happy with your agent’s voice
  7. The audio cache is understood and managed
  8. Any global ASR biasing or corrections are configured
  9. Changes are tested and versioned in environments
  10. Previous conversations are viewable in Conversation review
  11. Variants are configured