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Welcome to PolyAcademy Level 1! Create a complete, working deployment you can test in both web Chat and voice Call. Estimated time: 30–45 minutes.

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Your learning journey

1

Create your project

Set up a new Agent Studio project with proper configuration
2

Customize agent behavior

Define personality, rules, and baseline behavior
3

Add simple topics

Build and test FAQ-style Managed Topics
4

Configure voice

Select and tune your agent’s voice settings
5

Master environments

Learn to test and promote changes safely
6

Review conversations

Understand what happened and why

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Level 1: Fundamentals

Create a project

Set up your first agent with proper naming and configuration

Edit agent behavior

Define personality, rules, and baseline behavior

Add a simple topic

Create FAQ-style Managed Topics that work in Chat and Call

Edit voice settings

Choose and tune your agent’s voice

Environments & versions

Test and promote changes safely through Sandbox → Pre-release → Live

Conversation reviews

Review transcripts and understand agent behavior
Level 1 is complete when:
  • You have created your project
  • You have customized your agent
  • A simple FAQ Managed Topic works (and you can test it)
  • Changes are tested and versioned in environments
  • Previous conversations are viewable in Conversation review
Ready for more? Continue to Level 2: Advanced to master functions, complex topics, response controls, audio management, and advanced diagnostics.
Last modified on April 1, 2026