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Welcome to PolyAcademy — learn to build, configure, and maintain voice agents in Agent Studio.

Welcome to PolyAcademy — hands-on training for building production-ready agents.

Step-by-step guides for when you’re creating something new. Already have a live agent? Go to Maintain.

Before you start

Design principles

Core priorities, practical guidelines, and the reasoning behind agent design decisions.

Choose your path

Level 1: Get started

Blank project → functioning agent you can test, review, and promote.

For: First-time users

Level 2: Advanced

Functions, response controls, audio management, advanced diagnostics.

For: Experienced users

Level 3: Expert

Code organization, flows, natural speech, voice polish.

For: Developers and senior designers

How it works

1. Learn

   Concept + examples + best practices

2. Quiz

   Test yourself with quizzes throughout each lesson

3. Try it yourself

   Hands-on challenge

4. Track progress

   Mark lessons complete as you go

What you’ll learn

Level 1: Fundamentals

• Create and configure your first agent
• Build simple FAQ topics
• Test in Chat and Call
• Manage environments and versions
• Review conversations

Level 2: Advanced

• Complex multi-turn topics
• Functions and return values
• Response controls
• Audio and voice tuning
• Global ASR biasing
• Variant management

Level 3: Expert

• Code organization with imports and shared utilities
• Flows for structured multi-turn interactions
• Flow patterns: collection, validation, handoff
• Writing natural agent speech
• Voice polish: filler, turn-taking, personalization