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Learn to build, configure, and maintain production-ready voice agents through hands-on guides across three skill levels.

Welcome to PolyAcademy – your step-by-step path from zero to production-ready agent. Start simple, build confidence, and level up at your own pace.

Whether you’re building your first agent or refining an existing one, PolyAcademy walks you through everything hands-on. Already have a live agent? Jump to Maintain.

Before you start

Design principles

Core priorities, practical guidelines, and the reasoning behind agent design decisions.

Choose your level

Level 1: Build your first agent

Go from a blank project to a working agent you can talk to – no code required.

For: First-time users · ~30 min

Level 2: Make it smarter

Add functions, multi-turn topics, response controls, and audio tuning.

For: Users who completed Level 1

Level 3: Production polish

Organize code, build flows, write natural speech, and polish voice quality.

For: Developers and senior designers

How each lesson works

Every lesson follows the same pattern so you always know what to expect:

1. Learn the concept

   A short explanation with examples – just enough to get going

2. Quiz yourself

   Quick questions to check you understood the key idea

3. Try it yourself

   A hands-on challenge you complete in Agent Studio

4. Track your progress

   Mark lessons complete as you go and pick up where you left off

What you’ll build at each level

Level 1: Your first working agent

By the end, you’ll have a real agent that answers questions, speaks with a configured voice, and is safely versioned across environments.

• Create and configure a project
• Build simple FAQ topics
• Test in Chat and Call
• Manage environments and versions
• Review conversations to see what happened

No coding needed. Level 1 is designed for anyone – even if you’ve never used Agent Studio before.

Level 2: A smarter, more capable agent

You’ll add real power to your agent – multi-turn conversations, automated actions, and fine-tuned speech.

• Complex multi-turn topics with actions
• Functions and return values
• Response controls and pronunciations
• Audio management and voice tuning
• Global ASR biasing
• Variant management for multi-location agents

Level 3: Production-quality experience

You’ll learn the techniques that make agents sound professional and scale reliably.

• Code organization with imports and shared utilities
• Flows for structured multi-turn interactions
• Flow patterns: collection, validation, handoff
• Writing natural agent speech
• Voice polish: filler, turn-taking, personalization

Each PolyAcademy lesson links to the relevant reference page in the Help Center. Look for the “Go deeper” links at the end of each section.