Level 2 complete! Your agent is now significantly more capable – it handles multi-turn conversations, runs functions, and you can fine-tune exactly how it speaks.
- Complex Managed Topics with actions and multi-turn logic
- Functions: two-request pattern, return values, what the LLM sees
- Global ASR biasing and corrections
- Response Controls for regulating agent output
- Audio and voice tuning
- Conversation Review diagnostics and metrics
- Safe testing across environments
- Why did the agent respond that way?
- Which topic, rule, response control, or variant was responsible?
- Where do I change only this behavior?
- How do I test safely before users see it?
Level 2 recap quiz
What’s next?
Level 3: Production polish
Organize code, build flows, write natural speech, and polish voice quality for production
Maintain your agent
Best practices for keeping a live agent healthy and up to date
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