Level 2 complete

Level 2 complete. You now control behavior, knowledge, functions, speech, and diagnostics.

You covered:

• Complex Managed Topics with actions and multi-turn logic
• Functions: two-request pattern, return values, what the LLM sees
• Global ASR biasing and corrections
• Response Controls for regulating agent output
• Audio and voice tuning
• Conversation Review diagnostics and metrics
• Safe testing across environments

You can now answer without guessing:

• Why did the agent respond that way?
• Which topic, rule, response control, or variant was responsible?
• Where do I change only this behavior?
• How do I test safely before users see it?

Level 2 recap quiz

Next steps

Continue to Level 3

Code organization, writing natural speech, and voice polish.

Maintain your agent

Best practices for keeping a live agent running smoothly.

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Return to the main learning hub.