Handoff integration

Set up handoff destinations with Twilio

Configure handoff destinations to transfer calls to a specified number using Twilio.

Prerequisites

The agent must be integrated with a Twilio phone number.

Setup

1. Click Call Handoffs in the sidebar
2. Click Add Handoff
3. Fill in the details:
   • Handoff destination name - A descriptive name
   • Extension/Number - The transfer number (must start with +)
   • Description - Purpose of this handoff
4. Click Add