Integration guides
SMS integration
Set up SMS messaging with your Twilio account
Phone number integration
Connect a Twilio-hosted phone number to your agent
Twilio Flex integration
Advanced routing and handoff for Twilio Flex contact centers
Related documentation
- Twilio Flex integration - Advanced setup for contact center routing and handoffs
- Call Handoffs - Configure handoff destinations for live agent transfers
- Telephony overview - General telephony setup and phone number management