Buy a number from PolyAI

Purchase phone numbers directly in Agent Studio.

You can purchase a phone number directly from PolyAI without needing a third-party telephony provider like Twilio. PolyAI-provisioned numbers are preconfigured to route calls to your agent immediately.

Managing many numbers? The Agents API exposes bulk import, get, and reassign operations.

Purchase a number

1. Open the Numbers page

   Go to Configure > Numbers in the sidebar.

2. Add a number

   Click Add Number.

3. Select a region

   Choose US or UK depending on where your callers are located.

4. Confirm

   Click Add Number. The number provisions in seconds and is ready for use.

Once provisioned, you can assign the number to a specific environment (Sandbox, Pre-release, or Live) to control which version of your agent receives calls.

Use separate numbers for each environment to avoid accidentally routing test calls to production.

Next steps

Assign numbers to environments

Deploy numbers across Sandbox, Pre-release, and Live environments

Connect a Twilio number

Use existing Twilio numbers instead of purchasing new ones

Set up outbound calling

Configure proactive outbound calls for reminders and follow-ups

Phone number management

Add, delete, and assign numbers across environments