Handoff

Trigger call handoffs from actions

For handoff destinations and SIP configuration, see Call Handoffs.

Related documentation

• Call Handoffs overview - Configure destinations and SIP routing
• Handoff States API - Monitor handoff transitions
• Handoff API reference - Retrieve handoff context for CRM systems

Adding a handoff trigger

Add a handoff to an action in three ways:

1. Type / in the Actions field
2. Right-click in the Actions field
3. Click the + icon on the right side of the field

Selecting the destination

1. Select Call handoff from the menu
2. Choose an existing handoff destination, or click + Add handoff to create a new one

Example prompt

After the caller says they would like to be handed off to an agent, call {{handoff_destination}} to transfer the call to an agent.