Phone number integration

Integrate a Twilio phone number with PolyAI Agent Studio

Step 1: Generate SIP in Agent Studio

1. Go to your agent page and click Settings in the sidebar
2. Scroll to Connect Twilio Phone Number
3. Click Generate SIP to create a SIP address for your agent

Step 2: Configure SIP in Twilio

1. Log in to your Twilio account
2. Navigate to Phone Numbers
3. Select the phone number to integrate
4. Add the generated SIP trunk to the phone number

Your Twilio phone number is now integrated with your agent.