25.1.1

January 2025 release notes.

The January 2025 PolyAI platform release introduces easier in-browser calling, a new safety dashboard, custom analytics dashboards, a new knowledge base structure, and updates to functions and the Conversation API.

Expand the items for details:

In-app calling

In-app calling is a quicker way to test voiced conversations with your assistant, removing the need for telephony services like Twilio.

How to use:

• Click the phone icon
  in the top-right corner of the project page.
• Select an assistant version in the dropdown to start testing.

Audio management

The new text-to-speech audio cache detects common phrases across calls, enabling easy customization.

Key Benefits:

• Enhance voice quality by editing utterances directly in the platform.
• Streamline testing and iteration for commonly used phrases.

Visit the full audio management page for details.

Knowledge base structure

A dedicated Questions field has been added to the knowledge base UI, allowing for clearer separation between sample questions and content.

Key Benefits:

• Improves readability for builders.
• Simplifies the process of adding and editing sample questions.

Visit the Knowledge Base Introduction page for more details.

Safety dashboard

The enterprise safety dashboard provides insights into flagged calls and safety filter activations.

Key Benefits:

• Monitor flagged calls across projects.
• Understand which safety filters were triggered and why.

Visit the full safety dashboard page for details.

Custom dashboards

Support for custom dashboards is now available for all projects.

Key Benefits:

• Tailored dashboards aligned with project-specific goals.
• Improved clarity and focus on critical success metrics.

Visit the full custom dashboard page for details.

End functions

End functions allow unconditional function calls at the conclusion of conversations.

Use Cases:

• Data logging: Save conversation details to a CRM.
• Task automation: Trigger workflows or send follow-up SMS.

Visit the full End Function page for implementation details.

Variants in the Conversations API

The Conversations API now includes variant_id and variant_name in the following endpoints:

• Get Conversations: /v1/{account_id}/{project_id}/conversations
• Get Maximum Concurrent Call Numbers: /v1/{account_id}/{project_id}/conversations/concurrency

These additions allow for better tracking and management of variant-specific data.

For additional support or questions about the release, contact us at [e-mail].