Once you have created your assistant in the project page, you can start a conversation with it through either webchat or phone call. This guide will help you understand how to interact with your assistant.

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Webchat

Engage with your assistant directly through the webchat interface. This method provides a seamless and interactive experience.

After creating your assistant, you can start a conversation using webchat. Follow these steps to get started:

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How to start a webchat

  1. Navigate to the assistant main page:

    • Log in to your account and go to the assistant main page.

  2. Click the webchat icon:

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Webchat interface

  • Chat window: The main area where you can type and receive messages.
  • Function calls: Functions that the assistant can execute based on your commands.
  • Topic citations: Topics that the assistant can recognize and respond to appropriately.
  • Click the Settings icon to show or hide the function calls and topic citations settings.

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Phone call

Connect with your assistant by phone to test its voice and ASR (automatic speech recognition). This method involves setting up a phone number, often through a service like Twilio.

For detailed instructions, visit the Phone Call Page.

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1. Navigate to the assistant main page:

  • Log in to your account and go to the assistant main page.

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2. Buy a number or connect existing number:

  • Click “Add number” and you may buy a phone number or connect with your Twilio account for your assistant.
  • For detailed instructions, visit the Telephony Integration Section.

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3. Configure the number:

  • Follow the instructions to configure your phone number with the assistant.

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Making a Phone Call

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1. Dial the number:

  • Use your phone to dial the number you set up for your assistant.

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2. Interact with the assistant:

  • Once connected, you can start speaking with your assistant as if you were talking to a real person.

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Tips for using phone call

  • Clear communication: Speak clearly to ensure the assistant understands your commands.
  • Use keywords: Use specific keywords and phrases to trigger the assistant’s functions.
  • Try a variety of voices: Test your assistant with male and female, young and old, or voices with different accents.
  • Test specific knowledge base items or rules: Test new items added to your knowledge base or global rules sections, including TTS pronunciations.

For more details on setting up telephony, refer to the Telephony Integration Section.

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