24.4.3

December 2024 release notes.

The December 2024 release adds variants, which enable multi-site configuration with individual assistant now able to access multiple partitioned knowledge bases. This release also refines ASR capabilities, latency customization, and builder tools.

Expand the items for details:

Multi-site config

Visit the full variant management page for details.

Use variants to manage knowledge base content for multiple locations in a single assistant, and use one assistant to handle enquiries about a business with outlets in different timezones, legal jurisdictions, or tax codes.

Each variant has content for custom attributes like phone numbers, addresses, and opening hours. You can use variants and variables in SMS, functions, and knowledge base entries, with the ${variant_foo} format:

Imagine you have an attribute site_number, your SMS content field would be: Please contact the office at ${variant_site_number}

You can add logic to your start function to direct the assistant to likely variant knowledge base items based on phone number geolocation.

ASR updates

Use transcript corrections to aid assistants in recognizing domain-specific terms, and avoid issues with homonyms like:

• “I see you” for a hospital’s ICU.
• “Money” for an art museum dealing with works by Monet.

Go to “Speech Recognition” > “Transcript Corrections.” in the platform to use this feature, and visit the full documentation page for more details.

Customize latency response delay

Control latency to alter the assistant’s conversational tone to match audience preferences.

Use case:

• Configure thoughtful delays to prevent interruptions.
• Set faster response times for rapid user queries.

How to use:

• Go to “Settings”, then “Interaction Style”, and select the desired response delay time.

Visit the audio management page for more details.

Copy and paste flows

You can now copy and paste entire flows or specific nodes between projects, by using Cmd/Ctrl + C to copy and Cmd/Ctrl + V to paste flows or nodes.

Key features:

• Copy entire flows or partial nodes within or across projects.
• Import any subsidiary global or transition functions without overwriting existing templates.

Call recordings download

Users can now download call recordings directly from the platform for offline review and analysis.

How to use:

• Navigate to the “Conversation” page.
• Click on the “Download” icon to save the call recordings locally.

You may not have permissions enabled by default. Speak to your PolyAI advisor or email support for more information on enabling permissions.

For additional support or questions about the release, contact us at [e-mail].