24.4.2

November 2024 release notes.

The November 2024 release brings significant improvements to SMS capabilities, debugging tools, and knowledge base export functionality, alongside enhancements for barge-in and dialogue management.

Expand the items for details:

Enhanced SMS

Builders can now easily upgrade SMS templates into advanced, customizable functions to support complex use cases.

Key highlights:

• Alternative SMS number: Collect alternative phone numbers from callers for SMS delivery.
• Upgradable SMS functions: Add custom logic to basic SMS templates for advanced configurations.

In-app function debugging

You can now view and copy real-time input, output, and error messages for functions directly:

• After calls, in the Conversation review page.
• Live, when testing with assistant web chat.

Knowledge base export functionality

Export your knowledge base as a CSV file.

The file naming convention of exported knowledge bases is:

{Assistant Name}_{Env}_{Timestamp}_{version code}_KB.csv.

Note that draft exports will exclude the version code. The timestamp reflects the export time.

Barge-in feature

This settings toggle allows you to decide if callers can interrupt assistants. This can improve conversation flow and create natural, human-like interactions.the

Functionally, this feature shortens the Voice Activation Detection (VAD) time and reduces response latency.

To test this feature, find Enable barge-in in the “Settings” menu.

Stop on keyword

Stop keywords give builders control over dialogue flow by halting assistant responses upon detecting specific words or phrases. These can trigger custom functions or prevent unwanted interactions. Use this feature to configure stop keywords using RegEx patterns.

Key highlights:

• Halt responses: Interrupt the assistant’s response when certain words or phrases (configured via RegEx) are detected in user input.
• Trigger functions: Use Stop Keywords to activate specific functions or workflows.

How to use:

1. Create a function
2. Navigate to Response Controls in the Build tab.
3. Add Stop Keywords and define their behavior using RegEx patterns.
4. Optionally, configure the assistant to trigger a custom function or workflow when a Stop Keyword is detected.

Visit the response control page for more details.

For additional support or questions about the release, contact us at [e-mail].