24.4.1
October 2024 release notes.
The October 2024 release brings targeted updates to ASR, regional expansion, version management, voice customization, and content filtering.
Expand the items for details:
The ASR biasing for flows feature allows builders to improve ASR performance by configuring biasing for specific types of inputs at particular flow steps.
Key highlights:
- Bias for input types including alphanumeric, numeric, precise date, string number, yes/no, name spelling, party size, relative date, and time.
- Optimal biasing effectiveness is achieved by selecting the minimal necessary inputs.
Benefits:
- Improved ASR performance: Targeted biasing enhances recognition accuracy for specific input types.
- Higher recognition rate: Custom biasing ensures critical inputs are accurately captured.
How to use:
- Navigate to the “Flows” section under the Build tab.
- Configure biasing for input types at designated Flow steps.
The platform now operates in UK and EU regions as well as the default US.
Key updates:
- EUW-1 and UK-1 production environments.
- New regional domain addresses:
- Authentication formats for regional production environments remain the same.
Manage and review historical, draft, sandbox, pre-release, and live versions of your assistant for seamless change management.
Key highlights:
- View and manage all assistant versions.
- Access historical versions for a comprehensive overview.
Benefits:
- Development and Deployment: Efficiently manage changes to align with business objectives.
- Ongoing Maintenance: Implement updates without impacting user experience.
Visit the environments and versions page for more details.
Set a distinct greeting message and dial tone before the assistant interaction begins.
Key highlights:
- Customize greeting messages with a separate voice.
- Upload custom dial tones for tailored interactions.
How to use:
- Go to the “About” section.
- Enable the disclaimer message and configure the greeting and tone settings.
Gain full control over Safety Filters directly in the platform UI. Builders can fine-tune severity settings or disable specific filters to better align with project requirements.
Key highlights:
- Adjust filter severity to match client risk tolerance.
- Disable specific filters when necessary.
How to use:
- In the “Settings” section, modify filter thresholds using the slider or disable filters as needed.
For additional support or questions about the release, contact us at support@polyai.com.