Level 3 complete

PolyAcademy – You can structure complex projects, design reliable flows, and polish agent speech for production.

Level 3 complete! You’ve reached the highest level of PolyAcademy. You can structure complex projects, design reliable flows, and polish agent speech to production quality.

You covered:

• Code organization: utility files, imports, and the conv.functions pattern
• Flow fundamentals: steps, persistent prompts, transitions, and exit behavior
• Flow patterns: collection, validation, verification, and deterministic vs LLM-led control
• Writing natural agent speech: brevity, tone, avoiding repetitive structure
• Voice polish: filler, turn-taking, personalization, and voice quality

You can now answer without guessing:

• How should I structure code so it stays maintainable?
• When should I use a flow vs a function vs a managed topic?
• How do I enforce strict retry limits while keeping speech natural?
• What makes agent speech sound human rather than generated?

Level 3 recap quiz

What’s next?

You’ve completed all three levels. From here, the reference docs and maintain guides are your ongoing companions:

Maintain your agent

Best practices for keeping a live agent healthy and up to date

Help Center

Full reference documentation for every Agent Studio feature

Back to PolyAcademy

Return to the main learning hub