Voice library

Browse, preview, and select voices for your agent.

The Voice library lets you explore, preview, and select voices for your agent. Access it from Channels > Voice > Agent Voice.

The Voice library includes filters, favorites, and custom text preview.

Accessing the Voice library

1. Go to Channels > Voice > Agent Voice in the sidebar.
2. Click Change next to either the Agent or Disclaimer voice section.
3. The Voice library opens with two tabs: Explore and Favorites.

Explore tab

Browse all available voices with filtering options:

Filter	Description
Language	Filter by supported language (e.g., English, Spanish, French)
Region	Filter by accent or regional variant (e.g., US, UK, Australian)
Gender	Filter by voice gender

Voice cards

Each voice displays:

• Voice name and provider
• Language and region flags
• Style tags describing the voice characteristics
• Play button to preview the voice

Previewing voices

1. Click the play button on any voice card to hear a sample
2. Enter custom text in the preview field to hear your own content
3. Compare multiple voices before selecting

Preview voices with text that matches your agent’s typical responses.

Favorites tab

Save voices you frequently use or want to evaluate later.

• Click the heart icon on any voice card to add it to Favorites.
• Access your saved voices quickly from the Favorites tab.
• Remove voices from Favorites by clicking the heart icon again.

Selecting a voice

1. Find a voice using Explore or Favorites.
2. Click the voice card to select it.
3. Click Select to apply the voice to your agent.

The selected voice is applied to either the Agent or Disclaimer section depending on which Change button you originally clicked.

Voice settings

After selecting a voice, fine-tune its Stability, Clarity, and Style parameters. See Agent Voice – voice settings for full details on each slider.

Separate voice management

The Voice library supports separate voice selection for Agent (main voice) and Disclaimer (legal/informational). See Agent Voice for details on each section.

Publishing changes

After selecting and configuring voices, click Publish in the top right corner to apply changes. See Agent Voice – publishing for details.

Related pages

Agent Voice

Configure voice settings and fine-tuning

Choosing a good voice

Guidelines for voice selection and matching

Voice configuration

Channel-specific voice and call handling settings

Multi-voice

Use multiple voices in a single agent