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The Voice library lets you explore, preview, and select voices for your agent. Access it from Channels > Voice > Agent Voice.
The Voice library includes filters, favorites, and custom text preview.

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Accessing the Voice library

  1. Go to Channels > Voice > Agent Voice in the sidebar.
  2. Click Change next to either the Assistant or Disclaimer voice section.
  3. The Voice library opens with two tabs: Explore and Favorites.

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Explore tab

Browse all available voices with filtering options:
FilterDescription
LanguageFilter by supported language (e.g., English, Spanish, French)
RegionFilter by accent or regional variant (e.g., US, UK, Australian)
GenderFilter by voice gender

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Voice cards

Each voice displays:
  • Voice name and provider
  • Language and region flags
  • Style tags describing the voice characteristics
  • Play button to preview the voice

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Previewing voices

  1. Click the play button on any voice card to hear a sample
  2. Enter custom text in the preview field to hear your own content
  3. Compare multiple voices before selecting
Preview voices with text that matches your agent’s typical responses.

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Favorites tab

Save voices you frequently use or want to evaluate later.
  • Click the heart icon on any voice card to add it to Favorites.
  • Access your saved voices quickly from the Favorites tab.
  • Remove voices from Favorites by clicking the heart icon again.

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Selecting a voice

  1. Find a voice using Explore or Favorites.
  2. Click the voice card to select it.
  3. Click Select to apply the voice to your agent.
The selected voice is applied to either the Assistant or Disclaimer section depending on which Change button you originally clicked.

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Voice settings

After selecting a voice, fine-tune its parameters:
  1. Click the Settings icon next to the voice.
  2. Adjust the sliders:
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Stability
slider
Controls how consistent the voice sounds over time. Higher values keep tone and delivery more uniform across responses.Recommended: 0.7 or above for reliable performance.
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Clarity and Similarity
slider
Adjusts how closely the generated voice matches the original recording. Higher values sound more realistic but may be less resilient to unexpected content.
  1. Click Done to save your settings.

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Separate voice management

The Voice library supports separate voice selection for:
  • Assistant voice – The main voice your users interact with
  • Disclaimer voice – A separate voice for legal or informational disclaimers
If disclaimer audio is configured elsewhere, the Agent Voice page links to Channels > Voice > Voice Configuration for those settings.

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Publishing changes

After selecting and configuring voices:
  1. Review your changes in the Agent Voice page.
  2. Click Publish in the top right corner to apply changes to your live agent.

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Outdated images notice

Some documentation may show the previous voice selection interface. The new Voice library includes tabbed navigation, advanced filtering, custom text preview, and favorites.