Response control

Block or monitor keywords in agent responses, control pronunciation, and manage translations.

Use response control to prevent your agent from saying things it should not – offensive language, competitor names, filler phrasing, or mispronounced terms. For multilingual agents, response control also houses the Translations page for managing language-specific content overrides.

Translations

Override auto-translated content for multilingual agents.

Stop keywords

Block or log specific phrases in agent output (content moderation).

Pronunciations

Control how your agent pronounces specific terms (voice tuning).

Related pages

Analytics dashboard

View stop keyword metrics and trends.

Actions

Configure actions triggered by Managed Topics.