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Use response control to shape what your voice agent says and how it says it – blocking offensive language or competitor names, and fixing mispronounced terms.
Response control settings here apply to voice agents. Stop keywords run only in the voice runtime, and pronunciations only affect TTS output. For text-channel agents, these pages are safe to skip.
Response controls interface

Stop keywords

Block or log specific phrases in agent output (content moderation).

Pronunciations

Control how your agent pronounces specific terms (voice tuning).

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Looking for translations?

Translation overrides are agent-wide (they apply to voice and chat), so they live alongside other multilingual settings.

Translations

Override auto-translated content for multilingual agents.

Analytics dashboard

View stop keyword metrics and trends.

Actions

Configure actions triggered by Managed Topics.
Last modified on May 18, 2026