Skip to main content
Connect PolyAI to DesignMyNight (DMN), a restaurant and venue booking platform used across the UK and internationally. Your agent can check availability, make bookings, and manage existing reservations during conversations.
This is a managed integration. Prepare the credentials below, then contact your PolyAI account manager to complete setup.

​
Capabilities

  • Availability checks: Query available booking slots for specific dates, times, party sizes, and booking types
  • Make bookings: Create new reservations with guest details, including name, contact information, and special requests
  • Modify bookings: Update existing reservations including date, time, or party size changes
  • Lookup bookings: Retrieve booking details using confirmation numbers or guest information
  • Venue information: Access venue details including opening hours, booking types, and offers

​
Getting started

​
Prerequisites

  • A DesignMyNight account with API access
  • Your DMN venue ID(s)
  • PolyAI project access

​
Step 1: Obtain API credentials

  1. Contact DesignMyNight support or your account manager to request API access
  2. You will receive:
    • API Base URL: Typically https://api.designmynight.com
    • Collins URL: For Collins-specific endpoints
    • API headers/tokens: Authentication credentials for API requests

​
Step 2: Identify your venue IDs

  1. Log in to your DesignMyNight dashboard
  2. Navigate to your venue settings
  3. Locate the Venue ID for each property you want to integrate

​
Step 3: Provide credentials to PolyAI

Share the following with your PolyAI account manager:
  • API Base URL
  • Collins URL and headers (if applicable)
  • Venue ID(s)
  • Any specific booking types or restrictions
PolyAI will configure the integration and confirm when it’s ready for testing.

​
Booking types

DesignMyNight supports multiple booking types per venue. Common examples include:
  • Standard dining reservations
  • Private dining/events
  • Brunch bookings
  • Special experiences (tasting menus, chef’s table)
Work with your PolyAI representative to configure which booking types the voice agent should handle.

​
Limitations

  • Deposit payments: Bookings requiring deposits must be completed through the DMN website
  • Complex experiences: Multi-course experiences with detailed selections may require human assistance
  • Real-time sync: Changes made directly in DMN are reflected in real-time, but large-scale updates may have slight delays

​
Support

For integration assistance, contact your PolyAI account manager or PolyAI Support.

OpenTable

Alternative restaurant reservation integration.

Managed services

Other managed integrations requiring account manager setup.
Last modified on April 20, 2026