1
Contact your account manager
Reach out to your PolyAI account manager or representative.
2
Share credentials
Provide the required credentials and configuration details (see individual pages).
3
Test in sandbox
PolyAI configures the integration in your sandbox environment for testing.
4
Deploy to production
After successful testing, deploy to production.
Some integrations may require additional agreements or licensing with the third-party provider.
Voice & telephony
Advanced telephony routing and contact center connections.Custom SIP
Dynamic routing and personalization with SIP headers
DNI pooling
Connect your telephony system using a pool of DNIs
Zoom Contact Center
Connect to Zoom Contact Center through a SIP trunk
Reservations
Restaurant and venue booking integrations.DesignMyNight
Restaurant and venue bookings
LiveRes (Zonal)
Restaurant reservation management
CRM & ticketing
Customer support and ticket management.Zendesk ticketing
Create and manage support tickets through the API
Payments
Secure payment processing during calls.PCI Pal
Secure, PCI-compliant payment processing
Stripe
Process payments with Stripe
Data & utilities
Data connectors, translation, and address services.Google Sheets
Read and write to Google Sheets from your agent
Ideal Postcode
UK address lookup and validation
DeepL
Real-time translation during conversations