Managed services

Integrations that require coordination with your PolyAI account manager.

These integrations are not available as self-service in the Studio UI. To get started:

1. Contact your account manager

   Reach out to your PolyAI account manager or representative.

2. Share credentials

   Provide the required credentials and configuration details (see individual pages).

3. Test in sandbox

   PolyAI configures the integration in your sandbox environment for testing.

4. Deploy to production

   After successful testing, deploy to production.

Some integrations may require additional agreements or licensing with the third-party provider.

Voice & telephony

Advanced telephony routing and contact center connections.

Custom SIP

Dynamic routing and personalization via SIP headers

DNI pooling

Connect your telephony system using a pool of DNIs

Zoom Contact Center

Connect to Zoom Contact Center via SIP trunk

Reservations

Restaurant and venue booking integrations.

DesignMyNight

Restaurant and venue bookings

LiveRes (Zonal)

Restaurant reservation management

CRM & ticketing

Customer support and ticket management.

Zendesk ticketing

Create and manage support tickets via API

Payments

Secure payment processing during calls.

PCI Pal

Secure, PCI-compliant payment processing

Stripe

Process payments with Stripe

Data & utilities

Data connectors, translation, and address services.

Google Sheets

Read and write to Google Sheets from your agent

Ideal Postcode

UK address lookup and validation

DeepL

Real-time translation during conversations