Voice integrations

Connect PolyAI to voice platforms for call routing and SIP-based handoffs.

PolyAI integrates with voice platforms for call routing, SIP data exchange, and live-agent handoffs. Most telephony integrations can be connected from Integrations in Agent Studio.

Available integrations

Platform	Connection	Key features
Five9	Studio UI	SIP trunking, auth tokens, metadata exchange
NICE CXone	Studio UI	Signal API handoffs, pseudo-number routing
Twilio	Studio UI	Marketplace connector, TwiML/Studio routing, Flex handoff
Amazon Connect	Studio UI	DynamoDB contact flows, Connect analytics
Genesys	Studio UI	BYOC trunks, sequential failover, custom SIP headers
Dialpad	Studio UI	Cloud contact center, call management
Zoom	Zoom App Marketplace (beta)	Zoom Phone & Contact Center, App Marketplace install, custom SIP headers
Custom SIP	Managed	SIP header access, SIP INVITE/REFER transfers
DNI Pooling	Managed	Rotating number pool for metadata passing

Custom SIP and DNI Pooling require coordination with your PolyAI account manager. Zoom is connected through the Zoom App Marketplace rather than Agent Studio. All other telephony integrations can be connected directly from Agent Studio.