The voice tab

Edit the voice settings of an existing agent in Agent Studio

The Voice tab in Agent Studio allows you to configure the voice settings for your agent. You can select, preview, and adjust voices to create the best possible interaction experience for your users. You can also customize the disclaimer voice separately.

1. In the Agent Studio sidebar, navigate to Configure > Voice.
2. You will see the current voice settings for:
   • Assistant: The main voice your users will interact with.
   • Disclaimer: A separate voice used for any legal or informational disclaimers.

• Next to the Change button, click the Settings icon to fine-tune the selected voice.
• In the Voice Settings popup:
  • Stability controls how consistent the voice sounds over time. A higher setting keeps the tone and delivery more uniform across different responses.
  • Clarity and Similarity adjusts how closely the generated voice matches the original recorded voice. A higher setting sounds more realistic and detailed, but can sometimes be less resilient to unexpected prompts. A lower setting smooths the voice slightly, making it better suited for dynamic or ASR-driven content.

Adjust the sliders according to your preferences and click Done to save changes.

• Next to the Change button, click the Settings icon to fine-tune the selected voice.
• In the Voice Settings popup:
  • Stability controls how consistent the voice sounds over time. A higher setting keeps the tone and delivery more uniform across different responses.
  • Clarity and Similarity adjusts how closely the generated voice matches the original recorded voice. A higher setting sounds more realistic and detailed, but can sometimes be less resilient to unexpected prompts. A lower setting smooths the voice slightly, making it better suited for dynamic or ASR-driven content.

Adjust the sliders according to your preferences and click Done to save changes.

• Click the Change button next to either the Assistant or Disclaimer section.
• Browse the available voices by language, gender, and vocal style.
• Use the play button to preview each voice.
• When you find the right voice, click Select to apply it.

You can also create a New voice if you want to configure a custom option.

You can use the Reset button at any time to return to default settings.

Publishing changes

• Once you have updated the voice or its settings, click Publish in the top right corner to apply your changes to the live agent.