Send SMS
Guide to triggering SMS sending from the knowledge base actions
How to Send Outbound SMS from Knowledge Base Action
Integrating SMS sending functionality into your knowledge base allows your voice assistant to send SMS messages based on user interactions. Before enabling outbound SMS, please ensure that you have completed the setup process described in the How to Setup SMS Integration page.
Adding SMS Trigger to Knowledge Base
You can add “trigger sending out SMS” into the knowledge base in three ways:
- Type ”/” in the Knowledge Base Card’s “Actions” Field
- Right-Click in the Knowledge Base Card’s “Actions” Field
- Click the Add Icon on the Right Side of the “Actions” Box
Selecting the SMS Template
After performing one of the actions above, you will see the “SMS” option. Follow these steps:
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Find the “SMS” Option
- Look for “SMS” in the menu that appears.
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Select an Existing SMS Template
- You will see a list of existing SMS templates you have created. Select the one you want to send out.
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Create a New SMS Template (Optional)
- If you need a new template, click ”+ add sms template” to create an empty SMS template placeholder. You can fill in the details later in the SMS tab.
Completing the Action
Click the SMS template that you would like to send out to complete the action.
Example Prompt
Here’s an example of how to construct a prompt for your voice assistant to send an SMS:
After the caller confirms that they would like to receive an SMS message with further details, call {{SMS_template}} to send the SMS out.
By following these steps, you can effectively integrate SMS sending capabilities into your knowledge base actions. This allows your voice assistant to provide additional information via SMS, enhancing the overall user experience.
For further assistance, please refer to our Support Page or contact our support team.