The About section in Agent Settings allows you to configure your assistant’s key characteristics to personalize its interactions. Here’s a detailed breakdown of each setting:

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Greeting

The Greeting is the assistant’s opening line when answering a call. It sets the tone for the interaction and introduces your brand. Customize it to reflect your brand’s voice and create a welcoming experience for users. You can also include function calls and variant calls if needed.

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Personality

Personality determines the tone and style of communication, such as friendly, professional, empathetic, or casual. Select the option that aligns with your business and target audience, or define a custom personality to tailor the assistant’s demeanor to your brand.

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Roles

The Role specifies the assistant’s function, like customer service representative, sales agent, or technical support specialist. This ensures the assistant delivers relevant, role-specific responses. You can further define role behavior through the Rules section.

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Need Help?

For additional guidance, check out our support guide and FAQ, or contact our support team for assistance.

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