Use the Delay control panel to improve the user experience when a function takes longer than expected. Inserting a transition utterances while the function is still processing and prevent long silences, making interactions feel more natural and responsive.

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Key benefits

  • Keep users engaged: Provide real-time feedback rather than leaving users waiting in silence.
  • Fully configurable timing: Control when and how often delay responses play.
  • Supports multiple utterances: Define a sequence of responses to use as interim messages.
  • Works across different function types: Available for global functions and flow functions, but not for start or end functions.

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How it works

  1. Define delay responses

    • Create a list of phrases that the assistant can say while waiting for a function to complete.
    • These could include simple confirmations, status updates, or even sound effects like ‘keyboard typing.’

  2. Configure delay timing

    • Set the initial delay before the first utterance plays.
    • Define the interval between subsequent utterances to control pacing.

  3. Specify utterance length

    • For sound-based responses (e.g., typing noises), specify the expected duration so the system can calculate accurate timing.

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Example scenario

A restaurant booking system uses delay control for a function that takes a few seconds to confirm a reservation.

  1. The user requests a table.
  2. The assistant acknowledges: ‘Let me check availability for you.’
  3. While the function is running, it plays: ‘Just a moment, I’m still checking.’
  4. Once complete, the assistant confirms: ‘Your table is booked!’

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Creating a new delay control phrase

  • Navigate to the Functions and select a function.
  • Open the Delay control panel.
  • Add one or more delay responses.
  • Set the initial delay and interval between responses.
  • Optionally, specify the length of sound-based utterances.
  • Save changes and test in the chat panel to experience the timing adjustments in real-time.
Return valuesVariables