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Sync call transcripts and recordings to your AWS S3 bucket for long-term storage and compliance.

How to get started

  1. Contact PolyAI: Discuss your data transfer needs with your PolyAI representative.
  2. Collaborate on setup: Partner with PolyAI’s engineering team to configure, test, and validate your integration, including IAM policies and data paths.
If a custom AWS storage setup does not suit your use case, you can also access call recordings and transcripts using:
  • List conversations: Programmatically retrieve conversation metadata and transcripts using the Conversations API.
  • Studio transcripts: Review transcripts and recordings using the PolyAI platform.