> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Platform overview

> PolyAI's Agentic Dialog Platform is an enterprise platform for building voice and chat agents.

PolyAI's **Agentic Dialog Platform** runs production voice and chat agents for banks, hotels, healthcare providers, and other businesses where the agent is expected to resolve the conversation — bookings, billing, claims, escalations — rather than route it to a human. The same platform is available to every team building on PolyAI. Most agents run on [Raven](/behavior/models/raven), PolyAI's proprietary LLM: sub-300ms latency, 24+ languages, grounded in your knowledge.

To start from a description, use [Studio Assistant](/studio-assistant/introduction). It scaffolds the flows, knowledge, and guardrails from your prompt. To work locally, use the [ADK](/extend/adk): a CLI, self-serve API keys, and a Git-based workflow. Every change goes to a [shareable test environment](/widgets/test) for validation and stakeholder review before it can be promoted to production.

## Surfaces

You can manage the same agent through any of these:

<CardGroup cols={3}>
  <Card title="Agent Studio" icon="browser" href="/get-started/introduction">
    **Build with or without code**

    Build and maintain agents, view analytics, and manage deployments through a visual interface.
  </Card>

  <Card title="PolyAI ADK" icon="terminal" href="/extend/adk">
    **Build like an engineer**

    CLI and Python package for building agents locally with a Git-native workflow.
  </Card>

  <Card title="Agent Studio APIs" icon="code" href="/api-reference/introduction">
    **Integrate with your systems**

    REST APIs for updating and configuring agents programmatically.
  </Card>
</CardGroup>

## Choose your surface

|                   | Agent Studio                             | ADK                                    | APIs                                  |
| ----------------- | ---------------------------------------- | -------------------------------------- | ------------------------------------- |
| **Who it's for**  | Non-technical users, visual workflow     | Technical teams, engineering workflows | Enterprises with internal tooling     |
| **How you work**  | Visual UI – point and click              | CLI and Python – local dev with Git    | REST endpoints – programmatic control |
| **Best for**      | Building and tuning agents interactively | Bulk authoring, version control, CI/CD | Programmatic control, automation      |
| **Code required** | Optional                                 | Yes (Python)                           | Yes (any language)                    |

An agent built in Studio can be updated through the ADK or APIs, and vice versa.

## Platform capabilities

All three surfaces share the same platform capabilities:

<CardGroup cols={3}>
  <Card title="Raven LLM" icon="brain" href="/behavior/models/raven">
    Proprietary LLM – sub-300ms latency, 24+ languages, no hallucination
  </Card>

  <Card title="Voice and chat" icon="microphone" href="/voice-channel/introduction">
    Multi-provider TTS and ASR, plus webchat and SMS
  </Card>

  <Card title="Knowledge and RAG" icon="book-open" href="/knowledge/faqs/introduction">
    FAQs, Sources sources, and retrieval-augmented generation
  </Card>

  <Card title="Flows" icon="diagram-project" href="/flows/introduction">
    Multi-step conversation workflows – no-code or code-driven
  </Card>

  <Card title="Integrations ecosystem" icon="plug" href="/integrations/introduction">
    Five9, NICE, Twilio, Genesys, Salesforce, ServiceNow, and more
  </Card>

  <Card title="Analytics" icon="chart-line" href="/analytics/dashboards/introduction">
    Dashboards, conversation review, and PolyScore
  </Card>
</CardGroup>

## Get started

<CardGroup cols={3}>
  <Card title="Quickstart" icon="rocket" href="/get-started/quickstart">
    Build your first agent in Agent Studio in minutes
  </Card>

  <Card title="ADK documentation" icon="terminal" href="https://polyai.github.io/adk/">
    Install the CLI and start building agents locally
  </Card>

  <Card title="API reference" icon="square-terminal" href="/api-reference/introduction">
    Explore PolyAI's REST APIs
  </Card>
</CardGroup>