> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Meet the new Agent Studio

> Agent Studio got a new layout on 24 June 2026. Watch the tour, see what moved, and find your favorite features in their new homes.

On **24 June 2026** Agent Studio got a new layout. It's on by default for everyone — you can **revert to the old navigation** from your profile menu while you get used to things.

## Watch the tour

A quick walkthrough of the new layout, the top toolbar, and where things have moved.

<Frame caption="Agent Studio new layout — guided tour (3 min)">
  <iframe src="https://www.loom.com/embed/d72a63904281443c97e2037ba9b0e3be" title="Agent Studio IA redesign tour" style={{ width: '100%', aspectRatio: '16 / 9', border: 0, borderRadius: '8px' }} allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowFullScreen />
</Frame>

## What's different

Related settings are now grouped together, so you spend less time jumping between sections. The sidebar goes from 29 pages down to 16, and the old **Build**, **Channels**, and **Configure** groups have been replaced with sections that match the task at hand.

## The new top-level sections

| Section               | What it contains                                                                                                             |
| --------------------- | ---------------------------------------------------------------------------------------------------------------------------- |
| **Home**              | Studio Assistant, our natural-language builder. Describe what you want to do in plain language and it does the work for you. |
| **Analytics**         | View your KPIs and manage custom metrics.                                                                                    |
| **Conversations**     | Browse the full history of your conversations, with PolyScores, search and filtering.                                        |
| **Custom Dashboards** | Build, manage and view custom dashboards.                                                                                    |
| **Knowledge**         | Manage your agent's knowledge base, including FAQs, external sources and variants.                                           |
| **Flows**             | Create and manage flows for structured, step-by-step user journeys (e.g. ID\&V).                                             |
| **Tools**             | Create and manage the tools your agent can use.                                                                              |
| **Testing**           | Create, manage and run simulation tests across all channels.                                                                 |
| **Voice**             | Manage all your voice settings.                                                                                              |
| **Messaging**         | Manage all your messaging channel settings (e.g. webchat, SMS, email etc.).                                                  |
| **Integrations**      | Set up and manage your integrations across app integrations, APIs and MCP connections.                                       |
| **Deployments**       | Manage deployments, view deployment history and run A/B tests.                                                               |
| **Widgets**           | Create, manage and deploy your widgets across channels and surfaces.                                                         |
| **Account**           | Manage your account settings.                                                                                                |

The previous **Build / Channels / Configure** top-level groups are gone — every page that lived under them now lives in one of the sections above.

## Where common features moved

If you have muscle memory for the old sidebar, this is where to look now:

<AccordionGroup>
  <Accordion title="Agent persona and rules" icon="user">
    **Was:** Build > Agent
    **Now:** [Behavior > General](/behavior/general/agent)
  </Accordion>

  <Accordion title="Knowledge topics (FAQs)" icon="brain">
    **Was:** Build > Knowledge > FAQs
    **Now:** [Knowledge > FAQs](/knowledge/faqs/introduction). External sources are under [Knowledge > Sources](/knowledge/sources/introduction) (formerly "Connected Knowledge").
  </Accordion>

  <Accordion title="Variants" icon="layer-group">
    **Was:** Build > Variants
    **Now:** [Knowledge > Variants](/knowledge/variants/introduction)
  </Accordion>

  <Accordion title="Voice settings" icon="microphone">
    **Was:** Channels > Voice > Voice configuration, Audio management, Response control, Speech recognition
    **Now:** All under [Voice](/voice-channel/introduction). Common settings are at the top; less-used options are under [Voice > Advanced](/voice-channel/advanced/call-settings).
  </Accordion>

  <Accordion title="Call handoffs" icon="phone-arrow-right">
    **Was:** Build > Call handoffs
    **Now:** [Voice > Handoffs](/voice-channel/handoffs)
  </Accordion>

  <Accordion title="Phone numbers and telephony" icon="phone">
    **Was:** Configure > Numbers
    **Now:** [Voice > Numbers](/voice-channel/numbers/introduction)
  </Accordion>

  <Accordion title="Chat" icon="message">
    **Was:** Channels > Chat configuration
    **Now:** [Messaging](/messaging-channel/introduction). The chat widget moves out to [Widgets](/widgets/introduction).
  </Accordion>

  <Accordion title="SMS / message templates" icon="envelope">
    **Was:** Build > SMS
    **Now:** [Voice > Message templates](/voice-channel/message-templates). SMS templates sit under Voice because they're usually triggered from voice handoffs and follow-ups.
  </Accordion>

  <Accordion title="Testing" icon="flask">
    **Was:** Build > Test suite
    **Now:** [Testing](/simulation-testing/introduction) — a dedicated top-level section with **Tests** (the test list) and **Test runs** (run history).
  </Accordion>

  <Accordion title="Behavior advanced settings" icon="sliders">
    **Was:** Various places under Configure > General and Channels > Voice configuration
    **Now:** Behind the **Advanced settings** button in [Behavior](/behavior/introduction). Includes safety filters, phrase filters, and runtime configuration.
  </Accordion>

  <Accordion title="Real-time configuration" icon="sliders">
    **Was:** Build > Real-time configuration / Configuration builder
    **Now:** [Real-time config](/real-time-config/introduction). The schema and data tabs are unchanged.
  </Accordion>

  <Accordion title="Smart Analyst" icon="wand-magic-sparkles">
    **Was:** Analytics > Smart Analyst (standalone top-level page)
    **Now:** Part of [Studio Assistant](/studio-assistant/introduction). Same questions, same answers — just open Studio Assistant and ask. See [Smart Analyst](/smart-analyst/introduction).
  </Accordion>

  <Accordion title="KPIs and post-call reporting" icon="chart-bar">
    **Was:** Configure > Metrics, Configure > Post-call reporting
    **Now:** [Analytics > KPIs](/analytics/kpis/introduction) and [Analytics > Post-call reporting](/analytics/custom-metrics/introduction)
  </Accordion>

  <Accordion title="Dashboards" icon="chart-line">
    **Was:** Configure > Dashboards
    **Now:** [Analytics > Dashboards](/analytics/dashboards/introduction)
  </Accordion>

  <Accordion title="API integrations" icon="code">
    **Was:** Configure > APIs
    **Now:** [Integrations > API integrations](/integrations/api/introduction)
  </Accordion>

  <Accordion title="Project settings, users, API keys" icon="gear">
    **Was:** Configure > General, User management, API keys
    **Now:** All under [Account](/settings/introduction)
  </Accordion>

  <Accordion title="Recordings, transcripts, exports" icon="file-audio">
    **Was:** Configure > Call data
    **Now:** [Settings > Call data](/call-data/introduction)
  </Accordion>
</AccordionGroup>

## Removed

* **Agent Analysis** — per-call diagnosis is now in [Conversations > Diagnosis](/analytics/conversations/diagnosis); aggregate trends are in [Dashboards](/analytics/dashboards/introduction) and [Smart Analyst](/smart-analyst/introduction).
* **Project history** — version history and diffs are now on the [Deployments](/environments-and-versions/introduction) page. See [Compare versions](/environments-and-versions/diffs).
* **Luzmo dashboards** — replaced by [Standard](/analytics/dashboards/standard), [Safety](/analytics/dashboards/safety), and [Custom dashboards](/analytics/dashboards/custom).
* **Add/view numbers** — removed from the toolbar. Manage numbers under [Voice > Numbers](/voice-channel/numbers/introduction).

## Old URLs still work

Every page in the old sidebar redirects to its new location, so existing bookmarks, links in old emails, and links in your help-desk macros continue to work. You don't need to update anything urgently.

## Reverting (temporary)

If you need the old sidebar while you migrate internal docs or run training:

1. Open your profile menu (top-right).
2. Toggle **Use previous navigation**.

The revert toggle will stay available for a short period after launch, then be removed.

## Questions?

* Open [Studio Assistant](/studio-assistant/introduction) and ask "where do I find ...?" — it'll point you to the right page.
* Or reach out to your account manager or the customer Slack channel.